Previously, we’ve written about fundamental best practices that apply to designing and deploying any kiosk program, as well as tips that apply to specific retail kiosk applications. Following are things to consider when choosing hardware components for custom kiosks.
- Size: The kiosk should fit easily in the available space without blocking aisles or interfering with displays; compact interior components can help minimize housing size.
- Usage and environmental factors: Exposure to dust, moisture, and changes in light or temperature require suitable peripherals; for example, in dirty or high-usage environments, touchscreen input is preferable to a keyboard.
- Physical security: Locking cabinets and rugged construction can help secure the kiosk and its components.
Match the environment and application. For example:
- For outdoor kiosks, choose a display that can self-adjust to lighting conditions and remain readable in bright sunlight.
- For promotional applications, you may want high-end audio and video capabilities, while these would be overkill in a deli-ordering application.
- Ensure touchscreens are durable enough to withstand operation by untrained customers using keys or other surface-scratching objects to press the screen.
In addition to ensuring printers can physically fit into the kiosk design, it’s important to ensure printers are reliable as they are a major variable in overall kiosk reliability.
- Print method: Thermal printers have few moving parts, and unlike laser and other printer types, direct thermal printers don’t require downtime to restock toner or ink.
- Jam-prevention features: Some printers will cut the printout so users won’t tear or pull on it as it’s printing.
- Remote management capabilities: To minimize downtime, choose printers that automatically send low-paper or paper-jam alerts and that allow support staff to remotely troubleshoot printers, change settings, or install software.
For more guidance in kiosk implementation, check out these white papers: Understanding Kiosk Requirements: Optimizing Design, Placement and Component Selection and Kiosks are Here—Are You Ready? What You Need to Get Started with Kiosks.
For more about kiosk printing, click here.