Proof in the Pictures: Amazon’s New Way to Cut Product Returns and Resolve Disputes

E-commerce retailers can lose money, customer service time or disgruntled customers if their customers claim they didn’t receive the right order. While auto-ID technologies like bar coding work great for tracking shipments, Amazon has come up with a patented way to prove the correct order was packed to begin with, and quickly resolve disputes: Make a video of the package being filled. Get the full story.

 How much could you save by reducing your number of disputed orders?


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