Kohl’s Unleashes the Kiosk Initiative

After a very successful test period in select stores, Kohl’s recently announced plans to expand their kiosk to all of their stores later this fall. This news is interesting for a couple of reasons. The first of which is that Kohl’s saw the impact the kiosks made to their customer service, inventory management and marketing impact scores as a result of the kiosks.  The news is also interesting because the company has a huge Facebook fan base that helps them drive these kind of in-store decisions. Customer insight before and after. No wonder they continue to fair well in a slow retail recovery.

If you could only choose one function to put in a kiosk, what would it be?

Read the complete story here

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2 responses to “Kohl’s Unleashes the Kiosk Initiative

  1. Pingback: Endless-Aisle Kiosks. Endless Opportunities? « The Shelf Talker

  2. Pingback: Endless-Aisle Kiosks. Endless Opportunities? « Retail Mobile Solutions Blog

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